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Legal terms for Malaysia access

spinngo keeps account terms, privacy choices, cookie settings and payment-record handling in one legal area, so you can open your account with clear rules before you enter the…

Malaysia access termsPrivacy choicesCookie controlsPayment record checks
spinngo Legal terms for Malaysia access
CONTACT PATHS

Contact paths for legal requests

Legal requests need a clear route, not guesswork. Use the account email where possible so we can match your message with your profile, wallet history and device checks.

Legal email Send account-term, privacy or cookie requests from the email linked to your profile. Include your username, the issue date and any payment reference so we can find the right records without exposing other account data.
Live chat handover Chat can collect the first details for a legal query, but we may shift the case to email for identity checks. That keeps longer replies recorded and gives you a written thread to follow.
Record request file For data access, correction or deletion requests, we may ask for proof that the account is yours. We only ask for what is needed to protect your profile and payment history.
DATA PRACTICE

How we handle your records

Our legal handling is built around account accuracy, payment traceability and clear request routes.

Account data

We collect details you provide during account creation and later profile updates.

Payment records

Transactions through Touch 'n Go, GrabPay, Boost dan FPX create references that help us match deposits, withdrawals and balance queries.

Cookie use

Cookies help keep you signed in, remember basic settings and spot unusual session activity.

Access security

We use login checks, device signals and account activity markers to protect your profile.

Retention checks

We keep records only for as long as they serve account operation, legal duties, payment tracing or dispute handling.

Change requests

If your contact details, privacy choices or account data are wrong, tell us through the linked email.

Legal questions before you join

These answers cover the main legal points you may want to check before opening or using an account. They explain access, personal data, cookies, payment records and contact routes in plain terms. If your question needs a decision on your own account, contact us from the email linked to your profile so we can respond against the correct records.

Access and eligibility depend on local law and are available where local law permits. We may block, pause or close access if account use does not meet our terms or lawful access conditions.

We keep account details, contact data, login records, payment references and support messages needed to operate your profile. The exact record set depends on how you created, verified and used the account.

Payment references help us match wallet activity, check balance queries and handle disputes. We use those records for account operation, support replies and legal duties, not as a reason to share your data for sale.

Yes. Contact us from your linked email and state what needs changing. We may ask for proof before updating details that affect login access, identity checks, withdrawals or payment-history records.

Cookies keep session status, basic preferences and security signals working while you use the site. If you disable essential cookies, some account pages or verification steps may not load or may require fresh login.

Retention depends on the record type, legal duties, payment tracing needs and any dispute linked to the account. Once a record no longer has a valid purpose, we remove or reduce it.

Use the email connected to your account and include your username plus the request type. For payment matters, add the relevant Touch 'n Go, GrabPay, Boost or FPX reference to speed up matching.